Defined support scope
Set clear knowledge, response and action boundaries for level-one service.
WHATSAPP CUSTOMER SERVICE
Resolve routine requests and transfer complex ones with context.
Configure what the agent can solve, what requires confirmation and when a person must take control.
Three-day trial. Meta WhatsApp charges and AI provider usage are separate.
Built for the official WhatsApp Business Platform Customer-managed AI provider credentials Human handoff with context
WHAT YOU CAN OPERATE
A clear path from message to outcome.
Combine Sofia Sales AI with a shared team inbox for level-one support and contextual human handoff.
Context-aware responses
Use the conversation and approved business context to avoid repetitive questions.
Escalation with history
Transfer complex cases with the available context intact.
START WITH A COMPLETE WORKFLOW