WhatsApp Business Guide
Understand the official platform, account connection, templates and operating model.
RESOURCES
Build a clearer WhatsApp sales and service operation.
Use practical product and platform guidance to plan the workflows, controls and customer experience your operation needs.
Three-day trial. Meta WhatsApp charges and AI provider usage are separate.
Built for the official WhatsApp Business Platform Customer-managed AI provider credentials Human handoff with context
WHAT YOU CAN OPERATE
A clear path from message to outcome.
Read Sofia Sales Chat guides about the WhatsApp Business Platform, campaigns, automation, AI and customer service.
WhatsApp Best Practices
Plan consent, cadence, automation, handoff and measurement with customer trust in mind.
Workflow Examples
Explore illustrative sales, service, scheduling and ecommerce workflows without invented customer claims.
Developer Platform
Explore the API, webhooks, CLI and MCP surfaces available to technical teams.
EXPLORE THE SYSTEM
Go directly to the capability you need.
START WITH A COMPLETE WORKFLOW